> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.froonze.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Cancel Order Button

Let your customers cancel orders that are not yet fulfilled just by clicking the **Cancel button** in the **Order History** panel. Orders that have been paid through automatic gateways will be automatically refunded.

![](https://storage.crisp.chat/users/upload-1/website/-/8/7/3/1/873182aab5747000/savqozpwem_11hgroz.png =1000xauto)

You can customize the colour of the button in the settings ([**Account Page ➜ Settings**](https://admin.shopify.com/apps/froonze-app/customer_page/settings)) and set it up to show it dynamically, that is, whitelisting and blacklisting customers or orders based on tags

![](https://storage.crisp.chat/users/upload-1/website/-/8/7/3/1/873182aab5747000/zbal2ve-r_ue2rj7.png =1000xauto)

To cancel the orders the customers will be required to explain a **reason of cancelation** of at least 10 characters. You can check this reason in your **Shopify Admin > Orders > click on the Cancelled Order**. The info is displayed as **Additional Details** on the top right corner

![](https://storage.crisp.chat/users/upload-1/website/-/8/7/3/1/873182aab5747000/v6btswah6x_103hnej.png =1000xauto)

![](https://storage.crisp.chat/users/upload-1/website/-/8/7/3/1/873182aab5747000/6umow73l8s_ypis4z.png =1000xauto)

If you want to set up an automation flow to be informed by email every time an order has been cancelled, you can follow the [**instructions here**](https://help.froonze.com/en/article/setting-up-an-email-automation-flow-for-cancelled-orders-176wztb/).