> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.froonze.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Loyalty Checkout Extension: Overview and Setup Guide The Froonze Loyalty Checkout Extension helps Shopify merchants on the Shopify Plus plan to offer a more streamlined customer loyalty experience right on the Shopify Checkout page. By adding our Loyalty Checkout Extension to your Shopify store, you can give your customers a convenient way to view their point balances, apply existing loyalty discount codes, and redeem points right before completing their purchase. This article provides an overview of our Loyalty Checkout Extension, emphasising how this feature works from both merchants' and customers' perspectives. The setup process is intuitive, and the widget takes almost no time to configure. ||| The Froonze Loyalty Checkout Extension is available on our Loyalty Unlimited plan for $60/month. Furthermore, only Shopify Plus merchants can use it due to limitations imposed entirely by Shopify. Essentially, Shopify allows only Shopify Plus merchants to modify their checkout page and add widgets to it. --- ## **Configure the Loyalty Checkout Extension** You can enable and configure the Loyalty Checkout Extension from our app dashboard. 1. Navigate to our app’s [**__Loyalty ➜ Installation ➜ Checkout widget__**](https://admin.shopify.com/apps/froonze-app/loyalty/installation/checkout_widget) tab. 2. Access the [**__Shopify Checkout & Accounts Editor__**](https://admin.shopify.com/settings/checkout/editor?context=apps) mode. 3. Find the **Checkout widget** block under **[All] Apps**. 4. Press the **Plus (+)** button and the **Add to Checkout** option. 5. Reposition the **Checkout widget** in a visible spot, such as the **Order Summary** section. 6. Press **Save** to propagate changes to your store. ![](https://storage.crisp.chat/users/upload-1/website/-/8/7/3/1/873182aab5747000/d8mbdzorof_ya4wer.png =1000xauto) If you’re also using Shop Pay, you’ll need to ensure that our Loyalty Checkout Extension is enabled on Shop Pay Checkout. 1. Navigate to our app’s [**__Loyalty ➜ Installation ➜ Checkout widget__**](https://admin.shopify.com/apps/froonze-app/loyalty/installation/checkout_widget) tab. 2. Access the [**__Shopify Checkout & Accounts Editor__**](https://admin.shopify.com/settings/checkout/editor?context=apps) mode. 3. Find the **Checkout widget** block under **[Added] Apps**. 4. Press the **Checkout widget** to bring up the settings panel. 5. Toggle the **Include block in Shop Pay** under the **Checkout behavior** option. 6. Press **Save** to propagate changes to your store. ![](https://storage.crisp.chat/users/upload-1/website/-/8/7/3/1/873182aab5747000/zmf6qt6cqv_qv07hx.png =1000xauto) --- ## **Experience the Loyalty Checkout Extension** Shopify Plus merchants will see the positive results our Loyalty Checkout Extension delivers due to increased engagement with the loyalty program. The increase in redeemed points and discount code applications is a testimony to that. That’s the business and revenue impact Shopify Plus merchants are expected to experience. Furthermore, your store customers will be positively impacted at checkout due to the newly added widget. Customers will be able to view their current point balances, choose from existing discount codes, and redeem points for coupons. ![](https://storage.crisp.chat/users/upload-1/website/-/8/7/3/1/873182aab5747000/qhb2cl3k6j_1vcu1ry.png =1000xauto) --- ## **FAQs about the Loyalty Checkout Extension** #### **Can I customise the widget’s appearance or style?** The Froonze Loyalty Checkout Extension is an app block created for the Shopify Checkout page; it’s not possible to customise it or adjust its style. This is a limitation imposed by Shopify. At this time, there are no workarounds for this. --- #### **What can customers do with the widget during checkout?** The Froonze Loyalty Checkout Extension offers customers a streamlined way to view their current loyalty point balances, apply existing loyalty discounts, or redeem new loyalty discounts right on the Checkout page. --- #### **What should I do if the widget does not appear in the Checkout page?** If the Froonze Loyalty Checkout Extension is not visible on your Shopify store’s checkout page, you should ensure that customers have at least some loyalty points in their balance, at least a loyalty discount code available, and/or that you have enabled at least a spending rule. Also, double-check if the customers are using Shop Pay checkout or regular checkout. You can enable the addition to Shop Pay checkout from the widget’s settings in the Checkout editor. Otherwise, the widget will not be displayed. --- #### **Are there any known compatibility issues with other apps or themes?** Our Froonze Loyalty Checkout Extension is compatible with most modern and up-to-date Shopify themes. Please note that the widget will only work inside the Shopify Customer Accounts default checkout page. Attempting to add it anywhere else or to integrate it into other marketing, loyalty or discount apps or tools will not work. --- #### **Can I use the widget if I am not a Shopify Plus merchant or if I downgrade my Shopify Plan?** No. The widget is available only to Shopify Plus merchants due to restrictions imposed by Shopify. If you downgrade your store’s plan from Shopify Plus, our widget will stop working. --- #### **If I switch from another loyalty solution, is there a migration path or support for importing existing customer points?** We offer an importing functionality for points. It can be accessed from our app’s Loyalty → Import & Export tab. However, our support team can assist with importing the customer point balances from the other loyalty app into Froonze. --- #### **What support is available if I encounter issues during setup or operation?** If you run into any issues, feel free to [**__contact Froonze Support__**](mailto:support@froonze.com?subject=Froonze%20%7C%20Inquiry%20about%20Loyalty%20Checkout%20Extension&body=Hi%20there%2CI%20need%20help%20with%20the%20Loyalty%20Checkout%20Extension.I%20have%20the%20following%20issue%3A%5B%20DESCRIBE%20ISSUE%20IN%20DEPTH.%20ADD%20PICTURES%20IF%20NECESSARY%20%5DMy%20store%20details%3A-%20Store%20URL%3A%20%5B%20ADD%20YOUR%20STORE'S%20SHOPIFY%20DOMAIN%20LINK%20%5D-%20Store%20Password%3A%20%5B%20MENTION%20THE%20STORE%20PASSWORD%20OR%20MENTION%20N%2FA%20IF%20NOT%20APPLICABLE%20%5D-%20Email%20Address%3A%20%5B%20MENTION%20THE%20EMAIL%20ADDRESS%20WHERE%20WE%20CAN%20SEND%20OUR%20REPLY%20%5D). Our team’s response time is lightning-fast. We’re often recognised as being part of a Shopify merchant’s team rather than just providing generic app support. The 5-star rating on the Shopify App Store is a testimony to our performance. ---