> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Sender Email: set-up and verification

Our [**Sender Email**](https://admin.shopify.com/apps/froonze-app/shop_settings/sender_email) settings allow you to set the **Sender Name** and **Email** address for all emails sent to your customers from our app. This not only ensures that your customers know who the email is from and where to reply, but it also has benefits in terms of trust and deliverability.

By sending the emails from a verified custom email, your customers can be confident that the email is coming from a legitimate source. They are also more likely to trust the email and open it. Additionally, email providers are more likely to deliver emails from verified senders to the recipient's inbox, which can help to reduce the bounce rate of your emails.

## Email Verification

Before being able to send the emails from a custom email address, you'll need to verify it. You can do so by configuring the **DKIM Records**.

To verify the email, you'll need to head to your email host settings and configure it to use these records:
*   In our settings, **Sender name** and **Email address**, input your custom name and email address
*   After that, the **DKIM** and **Return-Path** details will be displayed. These will be used to configure the host.

![](https://storage.crisp.chat/users/upload-1/website/-/8/7/3/1/873182aab5747000/c6d71eyik_12ljl5v.png =1000xauto)

*   The most complicated part of configuring **DKIM** and **Return Path** records is probably finding the right spot to add them in your email host settings. The process will vary depending on your email host, but it usually involves pasting some or all of the DKIM and Return Path records you found in our settings into the corresponding fields in your email host settings. We strongly recommend contacting your email host's support team for help with this task. They will be able to guide you through the process and tell you where to find the right places to paste the records.
*   Once this is done, you can now go back to our settings to **Check Status**. You should see the note: *Email is confirmed*

![](https://storage.crisp.chat/users/upload-1/website/-/8/7/3/1/873182aab5747000/glwo5r2u3w_irbvgw.png =1000xauto)

|| Please allow up to 48 hours for the changes to be propagated.

||| After 48, if checking the status fails again, please [contact our support team](mailto:support@froonze.com?subject=Request%20for%20manual%20sender%20email%20verification%20-%20%5BADD-DOMAIN-HERE%5D), as it might be necessary to run a manual verification from our end (please mention the domain you want verified).