Q: Store Credit Loyalty: Overview and Setup

We’ve taken our <a href="https://www.froonze.com/blog/loyalty-program-increase-retention-points-rewards">Loyalty functionality</a> even further by integrating Shopify’s native store credit into our app, allowing merchants more freedom to create customer loyalty. This article provides an overview of our native Shopify store credit integration, highlighting the steps needed to configure the store credit-based loyalty program. It also clarifies the possibilities this feature delivers and the limitations imposed by Shopify. <h2 id="configuringthestorecreditloyaltyfeature">Configuring the store credit loyalty feature</h2> It’s imperative to understand that our native Shopify store credit integration requires enabling Shopify’s New Customer Accounts version. The store credit feature offered by Shopify is only available with the New Customer Accounts version, as explained in <a href="https://www.froonze.com/blog/reward-shopify-customer-loyalty-with-store-credit">our blog article that highlights the amazing benefits of using store credit</a>. Several steps are necessary for the store credit-based loyalty program to function properly. ||| Before setting up store credit-based Loyalty, please be aware of an important distinction between how store credit is rewarded compared to points. ||| The system doesn't distinguish between orders paid with actual money and store credit, so customers will be rewarded with store credit for the full amount they paid. ||| *For instance, an order worth $100 paid with $20 in store credit and $80 in re

Question 1

Loyalty Plugin: Subscription and Installation Guide

Accepted Answer

We designed our Loyalty plugin to help merchants strengthen customer retention and maximise revenue. By offering a loyalty program, merchants transform the shopping experience into a cycle of engagement and loyalty. Customers will not only feel recognised, but will also be motivated to return and spend more.

This article provides a straightforward guide on how to subscribe to the loyalty plugin, how to install the loyalty widgets, and how to troubleshoot common issues in the loyalty plugin setup process.

Subscribing to the Loyalty plugin

The Loyalty plugin is billed separately from other Froonze modules. You can manage your subscription from the Subscription page inside the app.

Accessing the app subscription page

Our app dashboard has a dedicated page where merchants can subscribe, unsubscribe and update their plan.

Sign in to your “Shopify admin” and access the “Apps” option.
Search for our app and go to the Subscription page.

![](https://storage.crisp.chat/users/upload-1/website/-/8/7/3/1/873182aab5747000/ft4v1l3scb_yso4og.png =1000xauto)

| You can pin our app to the sidebar for easy access in the future.

This page lists all of our available plugins, their pricing plans, and the option to enable each individually.

Choosing a loyalty plugin plan

Our loyalty plugin plans are based on monthly orders and desired features, with a free plan available.

Scroll to the “**Lo

Question 2

Loyalty Checkout Extension: Overview and Setup Guide

Accepted Answer

The Froonze Loyalty Checkout Extension helps Shopify merchants on the Shopify Plus plan to offer a more streamlined customer loyalty experience right on the Shopify Checkout page. By adding our Loyalty Checkout Extension to your Shopify store, you can give your customers a convenient way to view their point balances, apply existing loyalty discount codes, and redeem points right before completing their purchase.

This article provides an overview of our Loyalty Checkout Extension, emphasising how this feature works from both merchants' and customers' perspectives. The setup process is intuitive, and the widget takes almost no time to configure.

||| The Froonze Loyalty Checkout Extension is available on our Loyalty Unlimited plan for $60/month. Furthermore, only Shopify Plus merchants can use it due to limitations imposed entirely by Shopify. Essentially, Shopify allows only Shopify Plus merchants to modify their checkout page and add widgets to it.

Configure the Loyalty Checkout Extension

You can enable and configure the Loyalty Checkout Extension from our app dashboard.

Navigate to our app’s Loyalty ➜ Installation ➜ Checkout widget tab.
Access the Shopify Checkout & Accounts Editor mode.
Find the Checkout widget block under [All] Apps.
Press the Plus (+) button and t

Question 3

Store Credit Loyalty: Overview and Setup

Accepted Answer

We’ve taken our Loyalty functionality even further by integrating Shopify’s native store credit into our app, allowing merchants more freedom to create customer loyalty.

This article provides an overview of our native Shopify store credit integration, highlighting the steps needed to configure the store credit-based loyalty program. It also clarifies the possibilities this feature delivers and the limitations imposed by Shopify.

Configuring the store credit loyalty feature

It’s imperative to understand that our native Shopify store credit integration requires enabling Shopify’s New Customer Accounts version.

The store credit feature offered by Shopify is only available with the New Customer Accounts version, as explained in our blog article that highlights the amazing benefits of using store credit.

Several steps are necessary for the store credit-based loyalty program to function properly.

||| Before setting up store credit-based Loyalty, please be aware of an important distinction between how store credit is rewarded compared to points. ||| The system doesn't distinguish between orders paid with actual money and store credit, so customers will be rewarded with store credit for the full amount they paid. ||| *For instance, an order worth $100 paid with $20 in store credit and $80 in re

Question 4

FAQ and Troubleshooting - Account Page

Accepted Answer

Troubleshooting

"Page is redirecting to an unsupported URL" or "Page failed to load due to an error". Enable Shopify Classic Accounts.

If you see this error while trying to enable the Customer Dashboard App Embed in the Shopify Editor, it probably means that you have enabled Shopify New Accounts instead of Shopify Classic Accounts (where our app can install) in the Shopify Settings.

![](https://storage.crisp.chat/users/upload-1/website/-/8/7/3/1/873182aab5747000/16l-6gu0h0_qf5s88.png =1000xauto)

To solve it you'd need to head to the Shopify Settings > Customer accounts and change the version of the dashboard to Classic customer accounts, then try enabling the App Embed again. At the moment Shopify doesn't allow apps to install widgets in the New Customers dashboard, hence our app can only install in the Classic one. Read more about the differences between the 2 versions on our blog. If you have any problem to complete these instructions please contact our Support at support@froonze.com

![](https://storage.crisp.chat/users/upload-1/website/-/8/7/3/1/873182aab5747000/nvi6ugeqoe_1d8d65n.png =1000xauto)

The account widget is not correctly embedded inside the account page or occupies only a part of it

Our account widget targets by default 'main' HTML tags or classes (<main> or .main) to replace the content of the account pag

Question 5

Points Expiration: Overview and Setup

Accepted Answer

We designed our points expiration functionality to allow Shopify merchants the freedom to tap into a powerful customer behavioural bias—FOMO (fear of missing out).

Rather than letting customers accumulate points forever, you can set a period by which store customers can use their points or lose them for good (unless they earn more points).

This article details how to configure our loyalty points expiration feature. It provides in-depth explanations to help you understand how to fully benefit from using it on your Shopify store.

Understanding loyalty points expiration

Our points expiration functionality is available to merchants who have subscribed to the Loyalty plugin’s Advanced plan or above.

If you need help upgrading your loyalty plan, check out our dedicated Loyalty plugin subscription and installation guide.

How does the points expiration mechanism work?

There are several considerations you should account for before setting up loyalty points expiry for your Shopify store’s loyalty program.

Customer loyalty activity

Not all loyalty-related actions or activities that you or your customers undertake will extend the expiration period.

Any earning activity that rewards points (e.g. placing orders, signing up for the newsletter, sharing on social, etc.) will be **considered for extending the expiration d

Question 6

Klaviyo Integration: Overview and Setup

Accepted Answer

Integrating Froonze with Klaviyo has never been easier. All it takes is a few clicks to create profile events and update profile properties in Klaviyo.

This article explains how the integration works, highlights any specifics about our Froonze plugins to be aware of, and outlines limitations to consider

||| Depending on the plugins you’re using, you might need to verify that your subscription includes our Klaviyo integration. Please check our pricing page for more details.

Understanding the Klaviyo integration

Connecting our app to Klaviyo will function across all plugins once the connection has been established. That means you don’t need to start a new connection for each plugin.

How the integration works in general

The connection will either create profile events or update custom profile properties in Klaviyo, depending on the used plugins.

|| If a customer profile does not exist in Klaviyo, a new profile will be created (likely the profile will already be synced directly from Shopify).

How the integration works across plugins

This section highlights which of the 2 action types is triggered by which Froonze plugin.

|| The integration updates only the qualifying plugin-specific fields, as outlined earlier, not standard customer data, such as phone number, email marketing status, names, addresses, etc.

Plugins that create profile events in Klaviyo

Klaviyo allows the use of event data to create powerful personalised email and SMS m

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