Reviews Plugin: Importing Reviews via CSV

If you're migrating from another Shopify reviews app, or you have existing reviews you want to bring into Froonze in bulk, you can import them using a CSV file.

This article covers how to prepare your CSV, import it, and troubleshoot rows that don't come through.

Preparing your CSV file

Open the app's Reviews ➜ Import & Export tab.
Click Download example CSV to get a template with the expected column format.

Import sample CSV

Fill in your data. You don't need to match the example file's exact column headers. You'll map your columns to Froonze's fields in the next step.

Field	Required?	Notes
Rating	Required	Whole number, 1-5
Review Title
Review Body	Required
Reviewer Name
Customer Email	Required	Either Customer Email or Customer Shopify ID must be provided
Customer Shopify ID	Required	Either Customer Email or Customer Shopify ID must be provided
Product Handle		Leave blank along with Product Shopify ID to import a store-wide review instead of a product review
Product Shopify ID		Leave blank along with Product Handle to import a store-wide review instead of a product review
Review Date		Leave blank to default to the import date
Photo URLs		Multiple photos: separate URLs with a comma, no spaces

Keep a copy of your original file before editing, so you have something to compare against if some rows don't import.

Uploading your CSV

From the same Reviews ➜ Import & Export tab, select your prepared CSV file and upload it.

CSV uploads are capped at 10MB per file. If your file is larger, split it into multiple CSVs and import them one at a time.

A Data pairing screen opens, showing each Froonze field (Rating, Review Title, Review Body, etc.) next to a dropdown. Match each dropdown to the corresponding column from your CSV.
Once the fields are paired, click Import.
Once the import finishes, you'll receive an email showing how many rows were imported successfully and how many couldn't be imported, if any.

Troubleshooting CSV imports

Some rows didn't import. What could cause this?

Check the rows against the expected format shown in the example CSV.
Confirm each field was paired to the correct column on the Data pairing screen before importing. A field mapped to the wrong column will cause those rows to fail.
Check the results email for row-level details on what failed.

My file won't upload. What's wrong?

Confirm your file is under the 10 MB limit. Larger files need to be split into multiple CSVs.
Confirm the file is saved as a standard .csv file, not .xlsx or another spreadsheet format.

Can I import photos and videos along with the review text?

Possible with photos by pairing the Photo URLs field to a column containing one or more image URLs, separated by commas. Video isn't supported through CSV import.

If your import issue isn't covered above, contact our support, and we'll help resolve it.

Updated on: 25/08/2026

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